Welcome to Bandana Buddy Shop’s FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. Our friendly team is dedicated to ensuring both you and your furry friend have the best experience possible.
đī¸ Product Questions
What types of products do you offer for pets?
We specialize in comfortable, stylish gear for your furry family members! Our collection includes:
- Harnesses (Duo Reversible Harness, Strap Harness)
- Comfort accessories (Comfort Collar, Comfort Leash)
- Fashion items (Frenchie Hoodie, Cooling Bandana)
- Practical accessories (Poo Bag Holder, Waste Holder, Travel Bowls)
- Toys and Human Goods
Are your products suitable for all dog breeds?
Our products are designed with comfort and safety in mind for various dog sizes. We offer multiple sizes in our harnesses and accessories to ensure the perfect fit for your pet. Check individual product pages for specific sizing charts and recommendations.
What makes Bandana Buddy products special?
We focus on combining comfort, safety, and style in every product. Our reversible harnesses offer two looks in one, our comfort collar is designed for all-day wear, and all our products meet high quality standards to ensure your pet’s happiness and safety.
đ Shipping & Delivery
How long does order processing take?
Orders typically process in 1-2 business days. Our team carefully prepares each order to ensure it meets our quality standards before shipping.
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 days after shipping)
- Free Worldwide Shipping – via EMS for orders over $50 (15-25 days after shipping)
Do you ship to my country?
We ship worldwide to most locations! However, we’re currently unable to deliver to some Asian countries and a few remote regions. If you have questions about your specific location, please contact our customer service team.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. You can use this to follow your Bandana Buddy products on their journey to your doorstep!
đŗ Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, easy transactions.
Is my payment information secure?
Absolutely! We use secure payment processing and accept PayPal for additional security. Your financial information is protected with industry-standard encryption.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account lets you track your orders faster and saves your information for future purchases.
âŠī¸ Returns & Exchanges
What is your return policy?
We stand behind every product with our Happiness Guarantee! If you or your pet aren’t completely satisfied, we offer 30-day returns from the date you receive your order.
How do I initiate a return?
Please contact our customer service team at [email protected] to start the return process. We’ll guide you through the simple steps.
What if my product is defective?
We take quality seriously! If you receive a defective product, contact us immediately and we’ll make it right with a replacement or full refund.
đž General Questions
What is Bandana Buddy Shop’s mission?
We’re committed to bringing comfort, safety, and style to your furry family members! We create products that both pets and pet parents love, delivered right to your door.
How can I contact customer service?
Our friendly team is always here to help! Reach us at [email protected] for any questions about shipping, products, or your order.
Do you offer discounts for multiple items?
Yes! Our free worldwide shipping on orders over $50 makes it perfect for stocking up on multiple items or treating your pet to a complete wardrobe refresh.
Still Have Questions?
We’re here to help you and your furry friend! Contact our friendly customer service team at [email protected] and we’ll be happy to assist you.
Thank you for choosing Bandana Buddy Shop â where we’re committed to bringing comfort, safety, and style to your furry family members!