1. Information We Collect
To provide you with the best shopping experience for your furry friends, we collect the following types of information:
- Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order
- Payment Information: Credit card details (processed securely through our payment partners) or PayPal account information
- Order Information: Products purchased, order history, and preferences for items like our Duo Reversible Harness or Comfort Collar
- Technical Information: IP address, browser type, device information, and how you interact with our website
- Communication Data: Any messages you send to our customer service team at [email protected]
2. How We Use Your Information
We use your information to make your Bandana Buddy shopping experience as smooth and secure as our products are comfortable:
- Process your orders for pet accessories, toys, and apparel
- Provide customer support and respond to your inquiries
- Send order confirmations and shipping updates
- Improve our website and product offerings based on customer preferences
- Prevent fraud and ensure transaction security
- Comply with legal obligations and protect our rights
3. Data Sharing and Disclosure
We treat your data with the same care we put into designing our Comfort Leashes and Frenchie Hoodies. We only share your information with:
- Payment Processors: Trusted partners like credit card companies and PayPal to securely process your payments
- Shipping Carriers: Delivery services to ship your Bandana Buddy products worldwide
- Service Providers: Companies that help us operate our website and business (under strict confidentiality agreements)
- Legal Requirements: When required by law or to protect our rights and safety
We never sell your personal information to third parties for marketing purposes.
4. Data Storage and Security
Your security is our priority – just like your pet’s comfort. We implement robust measures to protect your data:
- Secure Servers: Your data is stored on protected servers with limited access
- Encryption: Industry-standard SSL encryption for all data transmissions
- Payment Security: We never store complete payment card details on our servers
- International Transfers: As a global business, data may be processed outside your country with appropriate safeguards
- Data Retention: We keep your information only as long as necessary for business and legal purposes
5. Your Rights and Choices
You have control over your personal information, including the right to:
- Access and review the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Opt-out of marketing communications
- Object to certain processing activities
- Data portability for transferring your information to another service
To exercise these rights, please contact us at [email protected].
6. Cookies and Tracking Technologies
Like most e-commerce websites, we use cookies and similar technologies to enhance your shopping experience:
- Essential Cookies: Required for basic site functionality and secure checkout
- Analytics Cookies: Help us understand how customers use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Show you relevant products you might enjoy
You can control cookie settings through your browser, though disabling some cookies may affect website functionality.
7. International Data Transfers
Since we ship Bandana Buddy products worldwide (excluding some Asian countries and remote regions), your data may be transferred internationally. We ensure appropriate safeguards are in place to protect your information regardless of where it’s processed.
8. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. Our products are for furry friends, not young children!
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and always post the updated version on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our friendly team:
Email: [email protected]
Address: Bandana Buddy Shop, 204 Blue Hills Dr, Nashville, US 37214
Thank you for trusting Bandana Buddy Shop with both your pet’s comfort needs and your privacy. We’re committed to protecting your information with the same dedication we put into designing our premium pet products!