Our Commitment to Your Satisfaction
At Bandana Buddy Shop, we’re dedicated to ensuring both you and your furry friend are completely happy with your purchase. Just as we put care into designing our comfortable Duo Reversible Harnesses and cozy Frenchie Hoodies, we want your shopping experience to be equally comfortable and worry-free.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to ensure your Bandana Buddy products are the perfect fit and style for your pet.
Conditions for Returns & Exchanges
- Items must be unused, unwashed, and in original condition
- Original tags must be attached
- Items must be in original packaging
- A copy of your order confirmation or receipt is required
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Poo Bag Holders (for obvious hygiene reasons)
- Waste Holders (due to sanitary concerns)
We appreciate your understanding that these items must remain non-returnable to ensure the health and safety of all our customers and their pets.
How to Initiate a Return or Exchange
Step-by-Step Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the items you wish to return/exchange, and the reason
- Receive Instructions: We’ll email you within 24-48 hours with return authorization and shipping instructions
- Ship Items: Package your items securely and ship to our address (you’ll receive this in our response email)
- Processing: Once we receive your return, we’ll process within 3-5 business days
Return Shipping Costs
- Returns: Customers are responsible for return shipping costs
- Exchanges: Free exchanges for defective or incorrect items
- International Returns: Additional customs fees may apply for international returns
Refund Information
Refund Timeline & Methods
Processing Time: 3-5 business days after we receive your return
Refund Method: Refunds will be issued to your original payment method:
- Credit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to process back to your account
Please note that shipping costs are non-refundable (unless the return is due to our error).
Return/Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Bandana Buddy Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List specific items, e.g., Comfort Collar, Duo Reversible Harness]
Sizes/Colors: [Include sizes and colors if applicable]
Reason for Return/Exchange: [Please provide details]
Please let me know the next steps and where I should ship the items.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number - Optional]
Damaged or Defective Items
If you receive a damaged or defective item (like a faulty Comfort Leash or imperfect Cooling Bandana), please contact us immediately at [email protected]. We’ll arrange a free replacement and cover all shipping costs.
Need Help?
Our friendly customer service team is here to help! Contact us at:
Email: [email protected]
Address: Bandana Buddy Shop, 204 Blue Hills Dr, Nashville, US 37214
We typically respond within 24-48 hours during business days.
Thank you for choosing Bandana Buddy Shop. We’re committed to making sure both you and your pet are completely satisfied with our products!